At Pet Express Journey, we respect your privacy and are committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

1. Information We Collect

We may collect information that you voluntarily provide when you contact us, request a quote, make an inquiry, or use our services. This may include:

• Full name

• Email address

• Phone number

• Billing and payment information

• Pickup and delivery addresses

• Travel or shipment details

• Information about your pet or shipment where necessary to provide our services

• Any other information you choose to provide when communicating with us

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use your information to:

• Provide and manage our logistics services

• Respond to inquiries and requests

• Prepare quotations and service estimates

• Coordinate transportation and deliveries

• Process payments and transactions

• Communicate with you about your service or shipment

• Improve our website, services, and customer experience

• Send service-related notifications and updates

• Prevent fraud, misuse, or unauthorized activity

• Comply with applicable legal and regulatory requirements

We will only use your personal information for legitimate business purposes and in accordance with applicable privacy laws.

3. Sharing Your Information

We do not sell or rent your personal information.

Where necessary to provide our services, we may share relevant information with trusted third parties, such as:

• Transportation and logistics partners

• Delivery and shipping providers

• Payment processors

• Technology and website service providers

• Government authorities or regulatory bodies where required by law

We only share information that is reasonably necessary for the relevant purpose and expect our service providers to handle your information responsibly.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website, and enhance your experience.

Cookies may help us remember preferences, analyze website traffic, and improve our services.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website features.

5. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

When information is no longer required, we may securely delete or anonymize it.

7. Your Privacy Rights

Depending on applicable laws, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information where legally permitted

• Object to or restrict certain uses of your information

• Withdraw consent where processing is based on consent

• Request a copy of your personal information

To exercise any applicable rights, please contact us using the details provided below.

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.

We encourage you to review the privacy policies of any third-party website you visit.

9. Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable laws.

When we make changes, we will update the Last Updated date at the top of this policy. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy, how we handle your personal information, or your privacy rights, please contact us: